Shipping Policy

Last updated: 

Thank you for shopping with Restorra. This page explains how and when your order will reach you.

Order processing

Orders are processed within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays.

Orders placed after 3pm, or at weekends and on public holidays, begin processing the next business day.

Once your order has been dispatched you will receive a confirmation email with tracking details.

Delivery times

Standard international delivery takes 7–12 business days after dispatch.

Total time from order to delivery is therefore usually 8–14 business days.

Delivery times are estimates, not guarantees. They can be affected by customs processing, carrier delays, severe weather, and busy periods such as Black Friday and Christmas.

Shipping costs

Shipping costs are shown at checkout before you pay. Any free delivery offer applies to standard shipping only.

Tracking your order

You will receive a tracking number by email once your order ships. Tracking information can take 2–4 business days to begin updating after dispatch. If your tracking has not updated within 7 business days, please contact us.

Split deliveries

If you order more than one item, they may arrive separately and on different days. You will not be charged extra for this. Each parcel will have its own tracking number.

Customs, duties and import taxes

For international orders, you may be charged customs duties, import taxes or handling fees by your local authorities. These charges are set by your country and are not included in the price you pay us.

These charges are the customer's responsibility. We cannot predict or refund them. If a parcel is refused at customs and returned to us, we will refund the item cost less any shipping and return charges incurred.

Incorrect addresses

Please check your delivery address carefully before completing your order. We cannot change an address once an order has been dispatched.

If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery. A second shipping charge may apply.

Delayed, lost or damaged parcels

If your order has not arrived within 20 business days of dispatch, contact us and we will investigate with the carrier.

If your order arrives damaged, email us within 7 days of delivery with photographs of the item and the packaging, and we will arrange a replacement or refund.

Undelivered parcels

If a carrier records a delivery as completed but you have not received it, please check with neighbours and any safe place first, then contact us within 7 days so we can open an investigation.

Changes to your order

Contact us as soon as possible if you need to change or cancel an order. We can usually help within the first few hours, but once an order has been dispatched it cannot be changed.

Contact us

Questions about shipping: [SUPPORT EMAIL]

We aim to reply within 1 business day.

[REGISTERED BUSINESS NAME] [BUSINESS ADDRESS]